Terms of Service

Last updated: August 2026. Effective immediately upon posting.

1. Acceptance of these terms

These Terms of Service (the "Terms") form a legally binding agreement between you ("you," "your," or "Customer") and North America Streetwear LLC, doing business as Sneaker Vault Official ("Sneaker Vault Official," "we," "us," or "our"), governing your access to and use of sneakervaultofficial.com, any subdomain or successor site, and all related content, features, and transactions (collectively, the "Site"). By accessing the Site, creating an account, submitting an order, or subscribing to our communications, you represent that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, do not use the Site.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, and legally capable of forming a binding contract to place an order. By ordering, you represent and warrant that you meet these requirements and that all information you provide is accurate, current, and complete. Orders placed by minors without the consent of a parent or legal guardian may be cancelled.

3. Products, availability, and pricing

• All products are offered subject to availability. Inventory is limited and may sell out between the time a page is loaded and the time an order is submitted.
• All prices are stated in United States Dollars (USD) and are exclusive of applicable sales tax, VAT, customs duties, and import fees unless expressly stated at checkout.
• We make reasonable efforts to display product images, colorways, and descriptions accurately. Screen calibration, lighting, and manufacturer variation may cause minor differences in appearance. Such variation does not constitute a defect.
• Prices are subject to change without notice. The price in effect at the time your order is accepted governs the transaction.

4. Order acceptance, rejection, and pricing errors

Your submission of an order constitutes an offer to purchase. No contract is formed until we transmit a shipping confirmation. An order confirmation email acknowledges receipt only and does not constitute acceptance. We expressly reserve the right to refuse, limit, or cancel any order, in whole or in part, at our sole discretion, including but not limited to orders that appear fraudulent, are placed by resellers or automated means, exceed per-customer purchase limits, cannot be authenticated, or reflect a typographical, technical, or pricing error. If we cancel an order for which you have already been charged, we will issue a full refund to the original payment method as your sole and exclusive remedy.

5. Payment

Payment is processed by Shopify Payments and third-party providers including Shop Pay, Klarna, and Afterpay. By submitting payment information you authorize us and our processors to charge the full order amount, including shipping and applicable taxes. You represent that you are authorized to use the payment method presented. We do not store full payment card numbers on our systems. Installment and buy-now-pay-later arrangements are governed by the separate terms of the applicable provider, and we are not a party to those agreements.

6. Shipping, title, and risk of loss

Orders ship within 1–3 business days, which includes in-house authentication. Estimated transit is 3–5 business days within the United States and 5–10 business days internationally. Shipping is free on orders of $150.00 or more; orders under $150.00 are charged a flat $11.99 shipping fee. All delivery estimates are non-guaranteed projections and not contractual commitments; we are not liable for carrier delays, weather, customs inspection, or force majeure events. Title and risk of loss pass to you upon our tender of the package to the carrier. Claims for packages marked delivered but not received must be raised with us within 7 days so we can assist with a carrier trace, but the carrier's determination is final.

International customers are the importer of record and are solely responsible for all customs duties, import taxes, tariffs, and brokerage fees imposed by the destination country. Refusal of a parcel for non-payment of duties does not entitle you to a refund of outbound shipping costs.

7. Returns and refunds — 14 days, customer-paid return shipping

You may return an eligible pair within fourteen (14) calendar days of delivery, for any reason, subject to all of the following conditions:

• You must request a Return Authorization by emailing support@vaultofficial.io with your order number before shipping anything back. Returns sent without authorization may be refused or returned to sender at your expense.
• The item must be unworn, untried outdoors, undamaged, and in its original packaging, including the original box (in undamaged condition and not used as the shipping container), laces, tags, inserts, and any included accessories.
• Return shipping is the customer's responsibility. You must purchase and provide your own return shipping label. We do not issue prepaid return labels, and outbound shipping charges are non-refundable. We strongly recommend a tracked and insured service — you bear the risk of loss or damage in transit until the package is received and inspected by us.
• Every return is inspected on receipt against the condition standard above. Items that do not arrive in brand-new, unworn, resalable condition are subject to a restocking fee of up to 25% of the item price, or outright rejection, at our sole discretion based on the extent of the diminished value.
• Approved refunds are issued to the original payment method within 5–10 business days of inspection. Your bank or card issuer controls posting times.

Condition standard and restocking fees. "Brand-new condition" means the pair is unworn, has never been worn outdoors, shows no creasing, scuffing, sole wear, insole compression, odor, or discoloration, and is returned complete in its original undamaged manufacturer box with all laces, tags, inserts, dust bags, and accessories, with the box itself not used as the outer shipping container. Deductions are assessed as follows, at our sole discretion: up to 10% for a damaged, missing, or shipping-labeled box or missing accessories; up to 25% for visible signs of wear or try-on beyond a brief indoor fitting, including creasing, sole scuffing, or odor; and rejection with no refund for items that are worn, altered, customized, laundered, or not the item originally shipped, in which case the item will be returned to you at your expense or, if unclaimed after thirty (30) days, disposed of. We photograph all returns on receipt and will provide the inspection photographs supporting any deduction on request. Restocking fees are deducted from the refund; outbound shipping charges remain non-refundable in all cases.

Non-returnable items: the $5 printed Certificate of Authenticity add-on, gift cards, and any item marked "final sale" at the point of purchase. Consumer protection statutes that grant you non-waivable return or withdrawal rights in your jurisdiction are unaffected by this section.

8. Damaged, defective, or misdescribed items — 7 days

If a pair arrives damaged, defective, or materially not as described, you must report it within seven (7) calendar days of delivery, with photographs of the item and the shipping packaging and your order number. Where the claim is verified, you may elect a full refund or a replacement, and we bear the return shipping cost in that circumstance. The customer-paid return label requirement in Section 7 does not apply to verified damage, defect, or misdescription claims.

9. Authentication and the lifetime authenticity guarantee

Every pair undergoes free multi-point in-house authentication before dispatch. Our authenticity guarantee is lifetime and has no expiration date. It is a distinct and independent policy from the 14-day return window in Section 7 and is not limited or extinguished by it. If any pair purchased from us is ever demonstrated to be inauthentic — supported by a written determination from us or a recognized third-party authentication service — we will refund the full purchase price. This guarantee runs to the original purchaser, is non-transferable, requires proof of purchase, and does not cover wear, aging, misuse, alteration, customization, or damage occurring after delivery. The optional $5 printed Certificate of Authenticity is a documentary keepsake only; it confers no additional warranty, rights, or remedies beyond those in these Terms.

10. Promotional codes, discounts, and the affiliate program

Discount codes, including welcome and newsletter offers, are non-transferable, have no cash value, apply only to eligible full-price merchandise, may not be combined unless expressly stated, and may be modified or revoked at any time. We may void orders and reverse discounts obtained through abuse, code scraping, or misrepresentation. Participation in the affiliate program is governed by the separate terms presented during application and may be terminated at our discretion; commissions are forfeited on orders that are refunded, charged back, or fraudulent.

11. Accounts and account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Notify us immediately of any unauthorized use. We may suspend or terminate any account at our discretion, including for suspected fraud, abuse of returns, chargeback abuse, or breach of these Terms.

12. Acceptable use

You agree not to: use the Site for any unlawful purpose; purchase for commercial resale without our written consent; use bots, scrapers, or automated purchasing tools; circumvent purchase limits or security measures; interfere with the operation or security of the Site; reverse engineer any part of the Site; or submit false, defamatory, or infringing content.

13. Intellectual property

All Site content — including imagery, editorial copy, page design, layout, the Sneaker Vault Official name and logo, and all compilations thereof — is owned by or licensed to North America Streetwear LLC and is protected by United States and international copyright, trademark, and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable license to view the Site for personal, non-commercial purposes only. No other use, reproduction, distribution, framing, or creation of derivative works is permitted without our prior written consent. Third-party brand names and marks, including but not limited to Nike, Jordan, adidas, New Balance, and others displayed on the Site, are the property of their respective owners. Sneaker Vault Official is an independent retailer and is not affiliated with, sponsored by, endorsed by, or an authorized dealer of any of these brands; brand names and marks are used solely for the nominative purpose of identifying the goods offered for resale.

14. Third-party services and links

The Site interoperates with third-party services including Shopify, payment processors, and shipping carriers, and may link to third-party sites. We do not control and are not responsible for the content, policies, availability, or practices of any third party. Your dealings with third parties are solely between you and them.

15. Disclaimer of warranties

EXCEPT FOR THE AUTHENTICITY GUARANTEE EXPRESSLY SET OUT IN SECTION 9, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECT WILL BE CORRECTED. Some jurisdictions do not allow the exclusion of implied warranties, so portions of this section may not apply to you.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NORTH AMERICA STREETWEAR LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR RESALE VALUE, ARISING OUT OF OR RELATING TO THE SITE, ANY PRODUCT, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. Nothing in these Terms excludes liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

17. Indemnification

You agree to indemnify, defend, and hold harmless North America Streetwear LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or connected with your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

18. Governing law and dispute resolution

These Terms and any dispute arising out of them are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods. The parties agree to attempt informal resolution in good faith for 30 days following written notice of a dispute. Any dispute not resolved informally shall be brought exclusively in the state or federal courts located in Florida, and you consent to personal jurisdiction and venue there. To the extent permitted by law, you and we each waive any right to a trial by jury and agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding. Any claim must be filed within one (1) year after it arises or it is permanently barred, except where a longer period is required by law.

19. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, labor disruption, carrier failure, utility or internet outage, supplier default, or governmental action.

20. Changes to these terms

We may revise these Terms at any time by posting an updated version with a new effective date. Changes apply prospectively to orders placed after posting; the version in effect at the time of your order governs that order. Your continued use of the Site after changes are posted constitutes acceptance.

21. Severability, waiver, assignment, and entire agreement

If any provision is held unenforceable, it shall be modified to the minimum extent necessary or severed, and the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them freely in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any policy pages referenced herein, constitute the entire agreement between the parties and supersede all prior understandings on the subject matter.

22. Contact

North America Streetwear LLC d/b/a Sneaker Vault Official
Email: support@vaultofficial.io

This page describes our commercial terms. It is not legal advice, and it does not override any non-waivable statutory rights you hold in your jurisdiction.