FAQ
Answers, before you ask.
Everything you need to know about authentication, shipping, sizing, and how the Vault works.
- Are your sneakers authentic?
- Every pair is inspected in-house by our authentication team before shipping, free on every order. If we can't verify it, we don't sell it. Our authenticity guarantee is lifetime with no expiration — if a pair is ever proven inauthentic, we refund you in full. This is separate from the 14-day return window.
- Do you sell a Certificate of Authenticity?
- Free in-house authentication is standard on every order — you never pay for it. If you'd like a printed, signed certificate for your records or resale, you can add one in the cart for $5 before checkout. It's optional and off by default.
- How long does shipping take?
- Orders ship within 1–3 business days, authentication included. US delivery is 3–5 business days; international is 5–10 business days. Shipping is free on orders $150+ and a flat $11.99 on orders under $150.
- Do you accept returns?
- Yes — 14 days from delivery, for any reason, as long as the pair is unworn and in its original packaging. Email us for a Return Authorization first. Return shipping is paid by the customer: you purchase and provide your own return label, and original shipping charges aren't refunded. If a pair arrives damaged or not as described, report it within 7 days of delivery with photos and your order number and we'll cover return shipping and issue a full refund or send a replacement, your choice.
- What condition does a return need to be in?
- Brand-new and resalable: unworn, never worn outdoors, no creasing, scuffing, sole wear, or odor, and complete in the original undamaged box with all laces, tags, inserts, and accessories — and please don't use the shoe box as the shipping box. Every return is photographed and inspected on arrival. If it falls short, a restocking fee is deducted: up to 10% for a damaged or missing box or missing accessories, and up to 25% for visible signs of wear beyond a brief indoor try-on. Pairs that are worn, altered, or customized are rejected outright and returned to you at your expense. We'll share the inspection photos behind any deduction on request.
- What sizes do you carry?
- We stock men's, women's, and kids' sizes across every brand we carry. Availability varies by drop.
- Can I hold a pair?
- We can't reserve inventory without payment — the best pairs move fast. Join The Vault list for early access.
- Do you offer payment plans?
- Yes. Shop Pay, Klarna, and Afterpay are available at checkout on eligible orders.
- Where do you ship from?
- Our authentication and fulfillment hub is based in the United States. We ship worldwide with tracking.
- How do I become an affiliate?
- Apply on our Affiliate Program page. We work with creators on Instagram and TikTok, with commission on every sale through your unique code.
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Questions? Contact our team.